U.K. Police Department Deploys NICE Digital Evidence Management Software
Tuesday, June 14, 2022 | Comments

The U.K.’s Nottinghamshire Police deployed the NICE Investigate Digital Evidence Management solution to improve officer efficiency and community safety, by digitally transforming how it is managing growing volumes of digital evidence.

“Like dozens of law enforcement agencies around the world that now rely on NICE Investigate, Nottinghamshire Police is responsible for safeguarding lives and property, protecting and serving citizens, and preventing, detecting and investigating crimes,” said NICE Executive Vice President Chris Wooten. “By providing a better way to manage growing volumes of digital evidence, NICE Investigate is helping Nottinghamshire and other law enforcement departments around the world get to the truth faster, so they can be an even greater force for good.”

When fully deployed, NICE Investigate will be rolled out to more than 3,200 officers and staff, who have policing oversight for the shire county of Nottingham, a community of more than one million residents. Part of NICE’s cloud-based Evidencentral platform, NICE Investigate offers law enforcement agencies an end-to-end, scalable cloud-based solution for digitally transforming investigations and evidence management.

“The reality is, policing is changing, and nearly every job now has a digital element attached to it,” said Nottinghamshire Detective Chief Inspector Yvonne Rainford. “We are experiencing a massive increase in digital evidence, stored in many different places. To provide the best possible service to victims of crime, as well as businesses and communities, we needed a better way to manage our digital evidence. NICE Investigate is helping to modernize our approach, so we can reduce the risk to victims and become a more efficient and agile force.”

Through the ability to obtain and share CCTV video faster, Nottinghamshire Police has been able to increase suspect remand rates. Instead of traveling to the scene of a crime to collect CCTV video, Nottinghamshire Police is establishing a process where officers are now able to obtain video from registered businesses electronically and then quickly and easily share it with the Crown Prosecution Service (CPS) through a fully electronic process as well.

“Speeding up the evidence management cycle from start to finish has proven priceless to us, allowing us to focus on justice for victims and improve efficiency," said Rainford. "Our officers can now apply time saved to specialized investigative work."

When fully implemented, NICE Investigate will also enable officers to gather all digital evidence for their cases through a single sign-on. This will replace the old processes of having to manually search for and retrieve evidence from different systems, request it or drive from place to place, which can all cause case delays. NICE Investigate searches across connected systems to automatically find relevant digital evidence and deposit it into electronic case folders, speeding the investigative process and reducing the potential for missing evidence.

To date, NICE Investigate has been integrated with Nottinghamshire Police’s NicheRMS records management system (RMS). The next project phase will add integrations to myriad systems, including command and control, 999 recording and drone video. The force is also looking to integrate NICE Investigate within a soon-to-be-launched platform which would provide more opportunities for U.K. citizens to submit evidence.

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