APCO Releases NG 9-1-1 Guide
Tuesday, August 09, 2022 | Comments

During the opening session of its annual conference, the Association of Public-Safety Communications Officials (APCO) International released its “Definitive Guide to Next Generation 9-1-1.”

The guide takes a forward-looking approach to next-generation 9-1-1 (NG 9-1-1) to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future.

The guide encourages readers to consider technological trends and opportunities to meet public-safety’s fundamental requirements including interoperability, end-to-end functionality, cybersecurity, and reliability. It will educate readers on key concepts and definitions, technical aspects of the NG 9 1 1 call flow, project management, operational impacts and legal considerations. It also includes one-page handouts for various stakeholders and APCO’s “Sample RFP Template for NG9-1-1 Capabilities.”

“We believe it provides everything needed by frontline Telecommunicators, ECC directors and government officials to better understand, prepare for and successfully implement a fully interoperable, non-proprietary NG 9-1-1 system in ECCs across the country,” said APCO Executive Director and CEO Derek Poarch.

Find the full guide here.

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