CSS Mindshare, Avaya Partner on Radio, Telephony Dispatch Integration
Wednesday, August 24, 2022 | Comments

CSS Mindshare announced its MAXPlus dispatch console is compliant with key Avaya OneCloud solutions, helping dispatchers bridge the gap between two-way radio and telephony communications.

CSS Mindshare helps customers consolidate voice communications into a single workstation, helping reduce response times by increasing workflow efficiency. Its MAXPlus Dispatch Console is now compliance-tested by Avaya for compatibility with Avaya Aura Session Manager 8.1.3 and Avaya Aura Communication Manager 8.1.3.

“We are pleased that customers can now confidently add our integrated communications Dispatch Solution to their Avaya Aura platform,” said Jack Hines, General Manager of CSS- Mindshare. “We look forward to an exciting relationship.”

CSS Mindshare is a technology partner in the Avaya DevConnect program, part of the Avaya Experience Builders network of Avaya experts, partners, developers and customers. This unique global collaborative is exceptionally positioned to deliver the next-generation customer and employee experiences businesses need through the Avaya OneCloud AI-Powered Experience platform. Partners in the DevConnect program develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

“Technology partners like CSS Mindshare are helping Avaya customers increase their efficiency, productivity, and strengthen their competitiveness,” said Eric Rossman, vice president, partnerships and alliances, Avaya.

As a technology partner, CSS Mindshare can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure, helping speed deployment of new applications and reduce both network complexity and implementation costs.

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