Comtech Receives NG 9-1-1 Contract from Canadian Police Department
Monday, September 19, 2022 | Comments

Comtech Solacom Technologies received a next-generation 9-1-1 (NG 9-1-1) services contract to provide its Guardian call management solution to the London Police Services in Canada.

The London Police Service is Comtech Solacom’s latest customer in the Southern Ontario region, joining the Toronto Paramedic and Toronto Police Services, which also recently awarded contracts to Comtech Solacom. The new system award includes multiple years of support and comprehensive cybersecurity protection.

“We were impressed with many of the advanced, next-generation features inherent to the Guardian call management platform including Mapping and Text-from-911,” said Stu Betts, deputy chief of the London Police Service. “The added service of safeguarding our network from cyberattacks was imperative and Comtech Solacom understood that need and offered us a solution that met our exact requirements.”

The public-safety answering point (PSAP) will receive a geodiverse, redundant NG 9-1-1 Guardian Call Management solution fully equipped with Guardian Intelligent Workstations (IWS). IWS are powerful emergency call-taking positions designed to maximize call management effectiveness. The intuitive user interface allows call takers to quickly assess, prioritize and handle landline, wireless and VoIP calls. Call takers can quickly create multiparty conferences, transfer calls, determine the location of callers and play back recently recorded conversations. The Guardian IWS is also engineered to be future proof so that next-generation capabilities such as real-time text (RTT), exchanging video, images and data with specially trained staff can be supported once they become available to the public. In addition, the system is designed according to industry standards and the Canadian Radio-Television and Telecommunication (CRTC) next generation 9-1-1 (NG 9-1-1) directives.

“We’re pleased to be partnering with the London Police Services Board as we deploy a complete, turnkey next generation Guardian call management solution to the London Police Service,” said Comtech President and CEO Ken Peterman. “With their new Guardian solution, the London Police Service will be able to modernize current 9-1-1 operations, improve public-safety services and get piece of mind knowing they’re protected from potential cybersecurity threats.”




 
 
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