Pennsylvania Selects MCP to Support NG 9-1-1 Deployment
Tuesday, November 08, 2022 | Comments

On September 1, the state of Pennsylvania awarded Mission Critical Partners (MCP) a contract to support the deployment of next-generation 9-1-1 (NG 9-1-1) service statewide.

NG 9-1-1 service will propel the state into a new age of emergency communications for generations to come. MCP, which provides consulting and managed services to public-sector organizations, will support the deployment by conducting standards reviews and providing subject-matter expertise.

Pennsylvania’s 61 public-safety answering points (PSAPs) will migrate from legacy 9-1-1 service to NG 9-1-1 service in a phased approach by 2025. This transition is vital given that wireless devices generated 74 percent of 9-1-1 calls in Pennsylvania in 2021. Because NG 9-1-1 systems are IP-based and broadband-enabled, they also will deliver texts, and in the future, videos, images and other forms of rich data to PSAPs when calls are made from wireless devices.

To support the transition, MCP will complete the following tasks:
• Provide Pennsylvania Emergency Management Agency (PEMA) with expertise throughout statewide NG 9-1-1 migration, implementation and post migration
• Support PEMA in transitioning existing text-to-9-1-1 services to the state’s NG 9-1-1 service contract
• Integrate existing regional emergency services IP networks (ESInets) with the statewide ESInet, ensuring a successful integration between statewide and regional entities
• Provide NG 9-1-1 and ancillary services support, including assisting PEMA with the development of requirements for applications to be supported by the statewide ESInet. These include 9-1-1 call-handling systems, CAD systems, and other public-safety systems. This support also includes maintaining compliance with national cybersecurity standards and best practices.
• Provide updates regarding how NG 9-1-1 service will integrate with other elements of the statewide 9-1-1 plan.

According to Darrin Reilly, MCP president and CEO, PEMA has made tremendous progress in fostering collaboration amongst the state’s PSAPs and regions since new 9-1-1 legislation was enacted in 2015. Examples include shared call-handling systems and data sharing achieved through regional CAD systems in many areas across Pennsylvania.

“We applaud the legislature and PEMA for taking this quantum leap forward,” said Reilly. “This enables significant cost savings, improved situational awareness for emergency responders and improved emergency response outcomes for all of Pennsylvania’s citizens and visitors.”

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