Missouri Co-Op Deploys Motorola Digital Radios with Bluetooth Data (6/4/13)
Tuesday, June 04, 2013 | Comments

Callaway Electric Cooperative needed to update its fleet of analog radios before the January 2013 narrowbanding deadline. The member-owned cooperative distributes power to almost 13,000 residential, agricultural and commercial customers across central Missouri. The cooperative selected a tailor-made system for utility companies, Motorola Solutions’ MOTOTRBO digital two-way radios with integrated Bluetooth data and National Information Solutions Cooperative’s (NISC) mobile workforce management software.

The deployment and integration of radios and software applications were easy and affordable, resulting in improvements for Callaway Electric’s workflow, mobile workforce and its members.

Local Motorola channel partner, Rayfield Communications, explored many alternatives with Callaway Electric. One of the key advantages of MOTOTRBO was the ability to send data over the radio network. The typical solution is to use cellular, but cellular coverage is very poor in a large portion of rural Missouri due to its rough terrain. The radios provide better coverage for voice and data, ensuring constant, reliable communications for field workers.

NISC’s Mobile WorkForce enables Callaway employees to access service order scheduling information from the field, alleviating lost or incorrect paperwork because tasks are managed electronically. And field employees connect their radios via Bluetooth to their laptops so service orders can be sent over the radio network back to the office. Additional service requests can be pushed out to the mobile workers throughout the day.

“Whether crews are working in a severe storm or on a simple meter change, MOTOTRBO is the lifeline for our workers’ safety, health and well-being,” said Tom W. Howard, CEO/general manager, Callaway Electric Cooperative. “It allows them to do their jobs safely and efficiently and restore service to our members as quickly as possible. Ultimately, the most cost-effective, reliable method we have to communicate with workers in our trucks is with MOTOTRBO radios.”

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