South Carolina County Deploys Avtec Dispatch Console
Monday, August 01, 2016 | Comments

Avtec supplied communications technology for an upgrade to the emergency 911 response center in Saluda County, South Carolina.

Prior to the upgrade, Saluda County was using an outdated, manual push-button dispatching console that was more than 20 years old. Part replacements and support were no longer available. By upgrading to the pure IP Scout console, which integrates communications with radio and telephony, Saluda County 9-1-1 dispatchers can better handle the 50-100 calls placed daily by using their four console positions. They can now simultaneously patch together calls with multiple agencies, helping to improve communication, response time and reliability. The Scout console is highly interoperable and can interface with pretty much any radio used in the field.

“This gives us the capability to manage the information that’s coming in much more efficiently,” said Saluda County Emergency Management Director Josh Morton. “It allows us to focus on communicating with the citizens and our responders rather than expending extra effort to use old technology. We are able to get to residents faster and better serve the community.”

Dispatchers and system administrators completed training in Avtec’s training center in Lexington, South Carolina. In addition to upgrading its dispatch console to Scout, Saluda County invested in adjustable desks and a state-of-the-art CAD system with mapping technology, and partnered with Smart911.com.

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