National Report Finds Most 9-1-1 Calls Are Wireless, NG 9-1-1 Deployment Moves Forward
Tuesday, January 17, 2017 | Comments

A total of 46 states and territories provided data to the National 911 Program and National Association of State 911 Administrators (NASNA) to measure and report their progress in implementing advanced 9-1-1 systems using innovative technology and operations. The respondent number is an increase from 42 states in 2015.

Data collected during the 2016 calendar year reflects the previous year’s data. Of 43 states that reported data for this element, the total number of primary public-safety answering points (PSAPS) was 4,195. The number of call centers per regional locale differs by state and jurisdictional authority. Many states reroute calls to secondary PSAPs. Of 38 states that reported data for this element, the total number of secondary PSAPs was 1,080. Analysis of the data collected during 2016 identified several key findings. The majority of 9-1-1 calls are increasingly received from cellular phones. 2015 data from reporting states shows that about 80 percent of consumers used cellular phones to make 9-1-1 calls while about 16 percent used wireline phones. This is similar to 2014 data, which showed that 76 percent of consumers used cellular phones to make 9-1-1 calls and about 21 percent used wireline phones.

In addition, progress is being made toward implementing next-generation 9-1-1 (NG 9-1-1). Many states are now developing either statewide or regional emergency service IP networks (ESInets) that PSAPs and 9-1-1 authorities can access. NG 9-1-1 systems were operational in 26 percent of reporting states. States that have operational NG 9-1-1 systems are defined as those systems that can process IP-based emergency call requests and are capable of processing NG 9-1-1 emergency calls for all service types using NG 9-1-1 infrastructure.

The data contained in the National 911 Profile Database can serve as a resource to states to garner support for the development of NG 9-1-1 networks and to facilitate the process of sharing best practices and collaborating on initiatives for the advancement of 9-1-1 services. The data can help to identify and justify opportunities for collaboration and serve as a basis for proposals to seek the resources necessary to achieve the technical and operational changes essential to full migration to NG 9-1-1.

The full report is available here.

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