Kentucky County Deploys PowerPhone’s 9-1-1 Call-Handing Software
Thursday, May 11, 2017 | Comments

Oldham County (Kentucky) Central Dispatch is enhancing its 9-1-1 call-handling capabilities with PowerPhone's Total Response solution. The county implemented software that streamlines the 9-1-1 call-handling process by providing integrated response protocols and prearrival instructions that help guide dispatchers through each call.

Oldham County Central Dispatch has used Total Response to field medical calls for several years; the latest investment now extends the same service level to all emergency calls when needed. Residents will notice improvements in call-handling consistency and streamlined processes, a statement said.

The software communicates with Oldham County Central Dispatch's CAD system through an open application programming interface (API) interface. Implementation of the system follows Oldham County Central Dispatch's successful application for Kentucky grant funding last year.

Oldham County Central Dispatch staff participated in certification training in both law enforcement and fire service dispatch to help prepare for the implementation.

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