Carbyne, Google to Offer Mobile Location for Emergency Calls in Mexico
Thursday, July 11, 2019 | Comments

Carbyne partnered with Google to offer mobile location to emergency communications centers (ECCs) throughout Mexico. Carbyne will provide Google’s Android Emergency Location Service (ELS) in real time from emergency calls made on Android devices.

Deployment won’t require integration, with Carbyne providing numerous options for connection to its secure ELS gateway once an ECC is approved. The Carbyne-automated platform has the potential to save thousands of lives each year throughout Mexico.

Current public-safety communications infrastructure makes it difficult for call-takers and dispatchers to accurately pinpoint callers on mobile devices. To keep Android users safer, Google developed Android ELS and makes it free to public safety. ELS will work on any device that has Google Play Services running on Android OS 4.0 and up.

ELS technology securely and automatically shares the caller’s location with emergency dispatchers when ELS has been activated in the caller’s region. This information is produced only when an emergency call is made to an authorized and approved emergency communications center.

Google and Carbyne participated in a four-week pilot program in Mexico, where Carbyne’s engineering and operations teams, along with their partners, resolved numerous technical issues to provide a reliable and accurate location to emergency services agencies. Following the pilot, any authorized ECC in Mexico can receive ELS information from Carbyne by completing an application here.

ECCs signing up to the service can connect to the Carbyne gateway free through approved CAD or call-taking providers operating in approved 9-1-1 agencies or via the free version of Carbyne’s plugin c-Lite, if ELS is the only capability being used.

In the full version of c-Lite, for calls where Android ELS location is unavailable, c-Lite can provide a complimentary device-based location through Carbyne’s integration with other widely available personal communications solutions. The full version of c-Lite can also deliver live, on-scene video from smartphones and municipal cameras, chat functionality and more.

“Carbyne’s ability to solve the technology issues we faced with some of the carriers during the pilot gave me immense confidence that they were the right partner for this solution,” said Hugo de la Cuadra Mendoza, the head of the C5 Command for the state of Mexico. “The combination of Android ELS and Carbyne’s c-Lite product has been a huge leap forward for citizen safety in the state of Mexico, and I am glad to see Carbyne providing ELS to agencies nationwide.”

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