Google Implements New 9-1-1 Feature on Android Devices
Friday, August 02, 2019 | Comments

Google is implementing a new 9-1-1 feature in the Phone app on Pixel and select Android devices.

Tapping on the “medical,” “fire” or “police” buttons during an emergency call will convey the type of emergency to the operator through an automated voice service. That service works on device, which means the information stays between the caller and emergency services, and the service functions whether or not there is a data connection. After a user activates the service, the caller can speak directly to the operator as well.

Google said its users’ location, which comes from a phone’s GPS, is often already shared with the operator when they make 9-1-1 calls. The new feature provides similar location information through the automated voice service, along with the caller’s plus code, which is another reliable way to help emergency services accurately locate calls.

“Like the rest of the content shared with the operator using this feature, your location stays between them and emergency services,” Google said.

This feature will become available in the U.S. during coming months, starting with Pixel phones.

Google said it has collected feedback from public-safety organizations, including the National Emergency Number Association (NENA), to make this feature as helpful as possible.

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