Tennessee County Upgrades 9-1-1 Center with Avtec Dispatch System
Wednesday, August 07, 2019 | Comments

Loudon County E9-1-1 in Tennessee completed a major upgrade to its dispatch communications system, adding redundancy and regional interoperability to the county’s primary public safety answering point (PSAP).

After a series of devastating storms in June, only 50% of Loudon County’s E9-1-1 center was functional, forcing the center to expedite a major upgrade. In less than five weeks, an Avtec Scout EX dispatch solution was built and installed, enabling the center to return to normal operations.

The new dispatch communications system includes eight dispatch consoles, including configurations that can add positions to the center’s mobile command unit during expanded emergency situations. In addition, National Emergency Number Association (NENA) headset interfaces allow dispatchers to answer both 9-1-1 and radio calls using a single device, and interfaces with JVCKENWOOD and Motorola Solutions radios, including Project 25 (P25), for interoperability during mutual-aid situations within the Tennessee Valley Regional Communications System.

Features and functionality, such as radio unit IDs, ensure dispatchers have crucial, real-time information and a customizable graphical user interface (GUI) to facilitate an easy transition from a previous vendor’s console system.

“Avtec custom-built the new system using screen configurations we sent,” said Jennifer White, director of Loudon County E9-1-1 as well as the former chair and a member of Tennessee’s Emergency Communications Board, which oversees all 101 emergency communications districts in the state. “Because of this, our dispatchers were using the system comfortably within 10 minutes. Having the backing and support of the combined Avtec and Motorola Solutions teams was another important factor in our decision. Knowing we now have service and support redundancy is a big deal for us.”

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