NICE, RapdiSOS Integrate Platforms
Monday, August 12, 2019 | Comments

NICE completed a technology integration of its NICE Inform incident intelligence solution with the RapidSOS Clearinghouse. The integration extends RapidSOS’ enhanced emergency information beyond real-time incident handling to transform incident reconstruction and investigations for 9-1-1 centers.

Used by thousands of public-safety agencies nationwide for faster response and improved situational awareness, the RapidSOS Clearinghouse provides life-saving data from millions of connected devices directly to 9-1-1 and first responders in an emergency. The technology gives 9-1-1 centers access to a caller’s more accurate device location, saving precious time in an emergency. As a result of the integration with NICE Inform, that same device location data is now also empowering 9-1-1 center managers with more precise, post incident reconstruction and incident intelligence tools.

“It’s a game-changing solution for 9-1-1 centers,” said Chris Wooten, executive vice president, NICE. “Thousands of 9-1-1 centers nationwide are already using the RapidSOS Clearinghouse advanced location data for faster response and better situational awareness, but there are also opportunities to use that same data to improve incident reconstruction on the back end. The integration of RapidSOS and NICE solutions now make that possible.”

NICE Inform uses the automatic number identification (ANI) associated with each call to request the device location data from the RapidSOS Clearinghouse for the device making the call. Once the device location data is captured in NICE Inform, it can be for visual searching, precise incident visualization and playback, and incident intelligence.

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