Emergency Services Group Asks Tech Firms for More Cooperation
Tuesday, December 03, 2019 | Comments

The European Emergency Number Association (EENA) released a position paper calling for technology companies to join with emergency services groups and providers to enhance citizen safety. In fact, the paper calls on tech companies for stronger cooperation before launching any new safety functionality.

“As tech companies are introducing safety features in their products, these well-intended advances are often developed without fully grasping the reality of emergency services,” EENA said. “Many wearables, connected devices and more now come with special built-in features that can detect emergencies and also communicate with emergency services. But, these same emergency services are often not involved in the development of these features, which can result in flawed communications. Data sometimes cannot be processed at emergency response centers, together with an increase of emergency alerts due to false alarms.”

This lack of adequate communications is a consequence not anticipated by tech companies, which can hinder the work of emergency services. There is a possibility that users in danger can expect help that will not arrive because the information has not been processed by emergency services, EENA said.

The paper is signed by emergency services professionals from 24 countries in Europe, as well as Australia, Canada and the United States. The full paper is here.

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On 12/5/19, Andy Hines said:
Well knock me over with a feather. Where were all these groups when technologies introduced without prior coordination wreaked collective havoc on 9-1-1 systems is North America? Things like VoIP, telephony and wireless mobile. My goodness.

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