NHTSA Survey Reveals Citizen Expectations Around 9-1-1
Monday, February 10, 2020 | Comments

A survey of citizens conducted by the National Highway Traffic Safety Administration (NHTSA) found that more than 90% of respondents expected to receive pre-arrival instructions from 9-1-1 operators while waiting for an ambulance.

The survey included responses from more than 5,000 people across the country. More than half of respondents did not know if a 9-1-1 call center could identify a caller's location without being explicitly told by the caller. Nearly 70% of respondents indicated they would be willing to pay more for expanded 9-1-1 services.

"The implementation of 9-1-1 programs across the country is one of the most successful national public-safety initiatives of the last century,” said Laurie Flaherty, coordinator of the National 911 Program at NHTSA. "The results of this survey reinforce how important it will be to continue that success by upgrading 911 systems with modern technologies to enhance safety and meet the public's expectations."

The most recent survey was administered in 2016 and 2017, and results were released Jan. 1, 2020.

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