Finnish Control Room Agency Joins TCCA
Thursday, April 16, 2020 | Comments

Finland’s Emergency Response Centre Agency announced its membership of TCCA. The agency manages six emergency response centers (ERCs) providing a unique critical service throughout Finland. ERCs receive calls to the emergency 1-1-2 number that fall within the scope of the rescue, police, social and health services; evaluate the requirements; and forward the information to the appropriate authorities or partners.

No other country has a system like this Finnish model, where the same information system is used to manage a single number for all emergency calls, process the data, supplement with additional information if necessary and alert all required units simultaneously.

The agency receives many international visitors looking to learn from the ERC operations and has actively assisted several countries including Australia, Estonia, Georgia and Sweden with their emergency response system reforms at both a strategic and practical level.

“In an increasingly challenging world, it is essential to have access to the latest news and best practices in terms of new technologies,” said Dan Berlin, ERC Agency Emergency Communications Specialist. “We are pleased to now be part of TCCA’s membership and look forward to sharing our operational model more widely with an international audience and learning from others in this most critical of areas.”

Finland’s ERCs are the first authority link in the chain of assistance and safety provision during an emergency. An ERC can alert all relevant authorities simultaneously via VIRVE, the joint authorities’ nationwide critical communications network. VIRVE helps authorities and other safety and security operators to communicate efficiently and securely, cooperate across organizational boundaries and safeguard Finnish citizens and visitors to the country.

“The Emergency Response Centre Agency sits at the heart of critical response services for Finland — not as visible to the public as the first responders out in the field but no less crucial,” said TCCA Chief Executive Tony Gray. “Their innovation and operational model have won admiration from around the world, and we are very proud that they will be sharing their expertise with TCCA’s ecosystem to the benefit of societies worldwide.”

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