NGA 911 Names Counterman Senior Project Manager
Wednesday, September 09, 2020 | Comments

NGA 911, a leading provider of next-generation 9-1-1 solutions, announced that former public-safety consultant, Sharon Counterman, joined the company as senior project manager.

Counterman comes to NGA 911 after working closely with the team on a next-generation 9-1-1 (NG 9-1-1) project in Nevada.

"I wanted to be a part of an innovative company that is making history in the 9-1-1 world," Counterman said. "From the RFP response through implementation, the NGA 911 team was extremely professional. They worked alongside the other parties as though they have always worked together and showed genuine care about customer service. True teamwork and their customer service are what drew me to NGA 911."

Counterman brings more than 35 years of emergency communications experience to her new position with NGA 911. Since 2011, she has worked as a consultant drawing on her background as a deputy director of the Greater Harris County (GHC) 9-1-1 Emergency Network, director of the Houston Emergency Center and communications operations director for the Las Vegas Police Department. In addition to her professional experience, Counterman serves industry organizations, including the National Emergency Number Association (NENA), where she served as president, vice president and second vice president; the Texas 9-1-1 Alliance; and the Association of Public-Safety Communications Officials (APCO) International.

"We are excited to welcome Sharon to the NGA 911 team. Her laser-like focus on customer needs and ability to anticipate and gracefully handle issues before they become problems corresponds with our value proposition," said NGA 911 CEO Don Ferguson. "Sharon is smart, dedicated, and has a track record of excellence, making her a great fit for the team."

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