FCC Settles with 7 Wireless Providers Who Did Not File 9-1-1 Certifications on Time
Friday, October 02, 2020 | Comments

The FCC’s Enforcement Bureau announced settlements with seven telecommunications providers that did not file timely 9-1-1 service reliability certifications last year. Each provider agreed to pay a civil penalty and abide by a compliance plan to ensure it meets its filing responsibilities going forward.

The commission’s rules require 9-1-1 service providers — generally, the wireline phone companies that route both wireline and wireless calls to 911 call centers or provide administrative lines directly to 9-1-1 call centers—to take reasonable measures to provide reliable and resilient 9-1-1 service. To that end, the rules require 9-1-1 service providers to certify annually that they have either implemented certain industry-backed best practices or acceptable alternative measures with respect to circuit diversity, central office backup power, and network monitoring.

“When you call 9-1-1, your call should go through,” said Lisa M. Fowlkes, chief of the FCC’s Public Safety and Homeland Security Bureau. “The telecommunications providers that route emergency calls are responsible for taking 9-1-1 service reliability measures and certifying to the commission each year that they have done so. Today’s action should remind industry to take this obligation seriously.”

The Enforcement Bureau entered into consent Decrees with the companies, which will each implement a compliance plan and pay a fine. The companies are Alteva of Warwick, Arkwest Communications, Cass Telephone Company, ComSouth Telecommunications, Dumont Telephone Company, Geneseo Telephone Company and Union Telephone Company.

The next deadline for filing annual 911 reliability certifications is October 15, 2020.

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