ANSI Approves Two APCO Standards
Wednesday, November 11, 2020 | Comments

The Association of Public-Safety Communications Officials (APCO) International received final approval from the American National Standards Institute (ANSI) for two American National Standards (ANS). “Best Practices for the Use of Social Media in Public Safety Communications” is a revision of a current standard and “Key Performance Indicators for Public Safety Communications Personnel” is a newly created standard.

The “Best Practices for Use of Social Media in Public Safety Communications” standard was revised to address the evolution of and issues of social media impacting emergency communications centers (ECC). Next-generation 9-1-1 (NG 9-1-1), emerging technologies and the ubiquitous use of social media require standards for the use and management of social media in the ECC, the standard says. Agencies can then create policies and procedures based on their individual needs.

The revision process occurs every five years for all American National Standards. This ensures that all standards are up to date with current trends in operations, training and technology.

The “Key Performance Indicators for Public Safety Communications Personnel” standard addresses key performance indicators (KPIs) evaluations for ECC personnel on a more frequent and on-going basis.

“APCO is a leader in developing training standards for public-safety communications,” said Margie Moulin, president of APCO International. “Routine review and revision of our standards ensures essential training requirements and core competencies are current and relevant.”

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