FCC Announces Comment Dates for 9-1-1 Reliability Proposal
Monday, July 12, 2021 | Comments

The FCC announced the comment and reply comment dates for public feedback on its notice of proposed rulemaking (NPRM) seeking comment on its proposed rules to ensure that 9-1-1 call centers and the public receive timely and useful notifications of network disruptions that affect 9-1-1 service.

The NPRM proposes improving the framework for reporting network outages that potentially affect 9-1-1 service and harmonize many of the requirements, including the timeframe, means and frequency of providing notification to 9-1-1 call centers. The proposed rules would standardize the type of information conveyed in these notifications and ensure the information is clear and actionable. The proposed rules would also require service providers to maintain accurate contact information for 9-1-1 call centers and to notify potentially affected customers when 9-1-1 is unavailable by providing information on their websites and internet-related applications, such as their mobile apps, within 60 minutes of discovering an outage affecting 9-1-1 service has occurred.

On June 30, the Office of the Federal Register published a summary of the third NPRM, including the associated comment and reply comment dates. Accordingly, comments must be filed on or before July 30, and reply comments must be filed on or before August 30.

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