Brooks Shannon joined the National Emergency Number Association (NENA) as the association’s interoperability program manager.

Finding parties in distress can be a major challenge for first responders responding to an emergency situation. 9-1-1 centers, including in Prince William County, Virginia, are using emergency information databases to find citizens more quickly and provide better, more efficient service.

The Detroit 9-1-1 communications center will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews and reconstructing incidents.

The National Association of State 911 Administrators (NASNA) selected Mission Critical Partners (MCP) to facilitate a series of regional workshops for 9-1-1 directors designed to enhance interoperability between next generation 9-1-1 (NG 9-1-1) systems, public-safety broadband communications networks, and other vital communications networks and systems, including traditional LMR and CAD systems.

Comtech Telecommunications appointed Michael Porcelain CEO as of December 31, and a member of the board of directors, effective January 3.

The FCC announced deadlines for comments and oppositions to petitions of reconsideration several Colorado telephone entities filed in the FCC’s proceeding to limit 9-1-1 fee diversion.

Exacom integrated its recorder with RapidSOS. Through this partnership, Exacom is recognized as RapidSOS Ready, providing accurate caller location and rich additional data shared by RapidSOS, when available, with every 9-1--1 call recorded within its Hindsight 4 multimedia recorder.

The FCC’s Enforcement Bureau settled five investigations into communications providers’ compliance with the agency’s 9-1-1 reliability rules during network outages that occurred last year.

Vicki Pickett joined the National Emergency Number Association (NENA) staff as the association’s education and training director.

Standards work and new communications technology innovations were at the top of mind for MissionCritical Communications reader during 2021, as those stories were sprinkled throughout the most read stories of 2021.